1. Introduction
Bubba Gump Shrimp Company Sandgate ("we", "us", "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By making a reservation, joining our loyalty program, or subscribing to our marketing communications, you consent to the collection and use of your personal information as described in this policy.
2. Who We Are
Bubba Gump Shrimp Company Sandgate is a restaurant located in Sandgate, Queensland, Australia. If you have any questions about this policy or how we handle your personal information, please contact us at:
- Bubba Gump Shrimp Company Sandgate, 94 Rainbow Street, Sandgate QLD 4017
- Email: info@bubbagump.au
3. What Personal Information We Collect
We collect the following categories of personal information:
Booking and Reservation Details
- Full name
- Phone number
- Email address
- Date, time, and size of reservation
- Any dietary requirements or special requests you provide
Loyalty Program Data
- Full name and contact details
- Date of birth (if provided, for birthday rewards)
- Visit history and spending patterns
- Loyalty points balance and redemption history
Marketing Communications
- Name and email address
- Communication preferences
- Engagement data (e.g. whether you opened or clicked on an email)
4. How We Collect Your Information
We collect your personal information directly from you when you:
- Make a reservation by phone, in person, or via an online booking platform
- Sign up to our loyalty program in-venue or online
- Subscribe to our marketing emails or newsletter
- Contact us with a query or feedback
We may also collect information through third-party booking platforms (such as OpenTable, ResDiary, or similar services) that you use to make a reservation with us.
5. Why We Collect and How We Use Your Information
We collect and use your personal information for the following purposes:
- To confirm, manage, and fulfil your reservation
- To contact you regarding your booking, including reminders and any changes
- To administer and operate our loyalty program, including tracking and rewarding points
- To send you marketing communications, special offers, and updates about Bubba Gump Shrimp Company Sandgate (only where you have consented to receive these)
- To improve our menu, services, and customer experience
- To comply with our legal and regulatory obligations
We will not use your personal information for any purpose that is incompatible with the reasons it was collected without first seeking your consent.
6. Marketing Communications
We will only send you marketing emails or promotional material if you have opted in to receive them. Each marketing communication we send will include a clear and easy option to unsubscribe. You may opt out at any time by:
- Clicking the "unsubscribe" link in any marketing email
- Contacting us directly at info@bubbagump.au
We comply with the Spam Act 2003 (Cth) in all our electronic marketing communications.
7. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information to:
- Third-party booking and reservation platforms used to manage your bookings
- Email marketing service providers who assist us in sending communications on our behalf
- Loyalty program software providers
- Our employees and contractors, on a need-to-know basis, to deliver our services
- Regulatory authorities or law enforcement where required by law
All third-party service providers we engage are required to handle your personal information in accordance with the Privacy Act 1988 (Cth) and are not permitted to use it for their own purposes.
8. Overseas Disclosure
Some of our third-party service providers (such as cloud-based booking or email platforms) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure those providers are subject to privacy protections comparable to the Australian Privacy Principles. By using our services, you consent to your information being handled in this way.
9. Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:
- Restricting access to personal information to authorised staff only
- Using secure, reputable third-party platforms for bookings, loyalty, and email marketing
- Regularly reviewing our data handling practices
We retain your personal information only for as long as it is needed for the purposes for which it was collected, or as required by law. When no longer needed, we will take reasonable steps to destroy or de-identify it.
10. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request that we correct any inaccuracies. To make such a request, please contact us using the details in Section 2.
We will respond to your request within a reasonable timeframe and in accordance with our obligations under the Privacy Act 1988 (Cth). In some circumstances we may be unable to provide access (for example, where doing so would unreasonably impact the privacy of others). If we refuse access or correction, we will provide written reasons.
11. Privacy Complaints
If you believe we have handled your personal information in a manner that is inconsistent with this policy or the Australian Privacy Principles, please contact us in the first instance using the details in Section 2. We will investigate your complaint and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available upon request in-venue. We encourage you to review this policy periodically.
This Privacy Policy was prepared in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Spam Act 2003 (Cth). Bubba Gump Shrimp Company Sandgate recommends seeking independent legal advice if you have specific concerns about your privacy obligations.